Refund policy
Folio Vault Limited
We want all our customers to be happy with their purchases. If you need to return a book, please see our policy below.
Returns
We offer a 60 day return period from the date of delivery for orders placed directly with Folio Vault.
If you wish to return an item, please contact us at info@thefoliovault.com within 60 days of receiving your order.
For change of mind returns:
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Books must be returned in the same condition as received, subject to statutory consumer rights.
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The buyer is responsible for return postage costs.
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We recommend using a tracked and insured delivery service.
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Refunds under our additional 60 day returns policy will normally be processed after the books have been received and inspected.
If a book arrives damaged, faulty or materially different from its description, please contact us with details and photographs where possible. We will work with you to arrange an appropriate resolution, including return postage where required by law.
Statutory Cancellation Rights
UK consumers purchasing online generally have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason.
To exercise this right, please notify us by email within that period. You then have a further 14 days to return the goods.
Where the statutory cancellation right applies, we will refund the purchase price and any standard outward delivery charges required by law. Additional costs for premium delivery services are not refundable beyond the standard delivery amount.
Refunds will be made within the applicable statutory period and may be withheld until we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Our additional 60 day return policy does not reduce your statutory cancellation rights.
Refunds
Approved refunds will be issued to the original payment method wherever possible.
Where legally permitted, we may make reasonable deductions for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and condition of the books.
International Returns
International customers are responsible for return shipping costs on change of mind returns and any applicable customs or administrative charges, except where required otherwise by law.
We recommend clearly identifying returned parcels as returned goods to help minimise unnecessary customs charges.
Marketplace Purchases
Orders placed through eBay or other third party marketplaces are subject to the applicable marketplace returns procedures and buyer protections.
Contact
For returns or refund enquiries, please contact info@thefoliovault.com.
Nothing in this policy affects your statutory consumer rights.