Shipping policy

Folio Vault Limited

We aim to dispatch all orders as quickly and securely as possible.

Dispatch and Delivery

Orders are dispatched as soon as reasonably possible after payment has been received, unless otherwise agreed.

Unless a different delivery period has been agreed, orders will usually be dispatched within 2 working days.

All shipments arranged by Folio Vault are sent using tracked delivery services.

Tracking information will be provided once the order has been dispatched.

We use reasonable care when selecting courier services and packing books for transportation.

Where Folio Vault arranges delivery, we remain responsible for the shipment until delivery to the buyer, in accordance with applicable consumer law.

Shipping Costs

Shipping charges depend on the size, weight and destination of the order.

Applicable shipping charges will be confirmed before payment.

International Orders

Orders shipped internationally may be subject to import duties, taxes and handling fees upon arrival.

Please note:

  • Books are generally duty free in many destinations, although import taxes such as VAT, GST or similar charges may still apply.

  • Charges are determined by the destination country's customs authorities.

  • Unless otherwise agreed or required by law, the buyer is responsible for applicable import charges.

  • The courier may contact the buyer directly to arrange payment before delivery.

  • Buyers must provide any information reasonably requested for customs clearance.

We always declare the contents and value of shipments accurately.

Collection in Person

Customers may arrange to collect purchased books from the location where they are held.

Depending on the books purchased, collection may be available from our United Kingdom or United States location.

All collections are strictly by appointment and must be agreed in advance.

Buyer Arranged Courier Collections

Customers may arrange their own independent courier collection.

Where the buyer directly commissions a courier not offered or arranged by Folio Vault, the contract for transportation is between the buyer and the courier.

Responsibility for transportation may pass to the buyer when their independently appointed courier collects the books, subject to applicable consumer law.

Delivery to Hotels and Temporary Addresses

At the buyer's request, we may arrange delivery to hotels, holiday accommodation, conference venues, workplaces or other temporary addresses.

The buyer is responsible for ensuring the recipient is willing and able to accept the shipment and for providing accurate delivery information.

We are not responsible where a shipment cannot be received because the buyer has departed or is otherwise unavailable, provided we have fulfilled our delivery obligations.

Any additional forwarding, redelivery, storage or return shipping charges arising from these circumstances may be payable by the buyer.

Lost or Damaged Shipments

If a shipment is lost, damaged or experiences delivery difficulties, please contact us as soon as possible.

Where Folio Vault arranged the shipping, we will assist in resolving the matter and provide an appropriate remedy in accordance with applicable consumer law.

Marketplace Orders

For orders placed through eBay or other third party marketplaces, applicable marketplace policies govern shipping procedures, delivery requirements and buyer protections.

Contact

For shipping enquiries, please contact info@thefoliovault.com.