Folio Vault Limited

Last updated: 14 October 2026

1. About Us

These Terms of Service apply to transactions with Folio Vault Limited, a company registered in England and Wales.

Folio Vault is an independent bookseller specialising in preowned and collectible editions. We are not affiliated with The Folio Society Ltd.

Folio Vault also operates in the United States through Folio Vault North America Inc. Transactions with Folio Vault North America Inc. are subject to separate terms available at www.foliovaultnorthamerica.com.

For enquiries, please contact info@thefoliovault.com.

How to Use These Terms

Folio Vault works with both buyers and sellers of books.

These terms are divided into three parts:

Part A: Buying Books from Folio Vault

Applies to customers purchasing books directly from Folio Vault or through third party marketplaces.

Part B: Selling Books to Folio Vault

Applies to individuals or businesses selling books to Folio Vault.

Part C: General Terms

Applies to both buyers and sellers unless otherwise stated.

PART A: BUYING BOOKS FROM FOLIO VAULT

2. Orders and Acceptance

Orders Placed Through Third Party Marketplaces

Where books are purchased through eBay or another third party marketplace, the policies, procedures, buyer protections, delivery estimates, dispatch requirements, returns processes, refund procedures and dispute resolution rules of that marketplace shall apply to the transaction.

Folio Vault will comply with all applicable marketplace requirements. Where there is any inconsistency between these terms and the applicable marketplace policies, the marketplace policies shall prevail to the extent required for that transaction.

Orders Placed Directly with Folio Vault

For orders placed directly with Folio Vault, an order is accepted once payment has been received or, where agreed, once Folio Vault confirms acceptance of the order.

We reserve the right to refuse, decline or cancel any order before acceptance.

If we cannot fulfil an order for which payment has already been received, an appropriate refund will be issued.

3. Pricing and Payment

For orders placed through third party marketplaces, pricing, payment processing and related procedures are governed by the applicable marketplace.

For orders placed directly with Folio Vault:

• Prices are quoted in GBP unless otherwise stated.

• Payment must be made in full before dispatch unless otherwise agreed in writing.

• Ownership of books remains with Folio Vault until payment has been received in full.

4. Shipping and Delivery

For orders placed through third party marketplaces, the applicable marketplace policies govern dispatch requirements, delivery estimates and buyer protections.

For orders placed directly with Folio Vault, books will be dispatched as soon as reasonably possible after payment has been received, unless otherwise agreed.

Where Folio Vault arranges shipping, shipments are sent using tracked delivery services. Tracking information will be provided following dispatch.

Customers may collect books by appointment from the location where the books are held. Collection arrangements must be agreed in advance.

Customers may alternatively arrange their own independent courier collection. Where a buyer independently commissions a courier not offered or arranged by Folio Vault, responsibility for transportation may pass to the buyer upon collection, subject to applicable consumer law.

International orders may be subject to import taxes, customs duties and handling charges payable by the buyer, unless otherwise agreed or required by law.

Further information is available in our Shipping Policy.

5. Reservations and Holding Books

We may, at our discretion, agree to hold books free of charge for a limited period before payment is made.

A free hold does not constitute acceptance of an order or create a binding contract of sale.

Where a free hold is agreed, books will normally be held for up to 30 days unless otherwise agreed.

Where a reservation is agreed in exchange for a deposit or payment by instalments, the amount, reservation period and payment deadlines will be confirmed with the customer.

All payments made will be credited towards the final purchase price.

If the remaining balance is not paid by the agreed dates, we may cancel the reservation after reasonable notice and offer the books for sale to another customer.

Where legally permitted, we may retain reasonable amounts to cover losses resulting from the cancellation. Any remaining balance will be refunded.

Storage fees of £2 per day per parcel may apply where books remain unshipped, uncollected or where agreed delivery arrangements have not been completed, subject to reasonable notice and applicable law.

6. Nonresponse and Uncollected Orders

If a buyer fails to provide delivery instructions, collection arrangements or otherwise respond within a reasonable period, Folio Vault may request instructions and set a reasonable deadline for response.

If no response is received, we may:

• Continue holding the books and apply reasonable storage charges where applicable.

• Seek recovery of reasonable storage, administrative, shipping or other costs resulting from the delay.

• Cancel the order and issue an appropriate refund, subject to any lawful deductions.

• Take other reasonable steps necessary to resolve the transaction in accordance with applicable law.

7. Returns and Refunds

For orders placed through third party marketplaces, returns, refunds and cancellations are governed by the applicable marketplace policies and consumer protections.

For orders placed directly with Folio Vault, we offer a 60 day return period from the date of delivery.

Where a buyer changes their mind or purchases an item by mistake, the buyer is generally responsible for return shipping.

Books must be returned in the same condition as received, subject to statutory consumer rights.

Where a book is faulty, damaged or materially different from its description, we will provide an appropriate remedy in accordance with applicable law.

Full details are available in our Return and Refund Policy.

Nothing in these terms affects statutory cancellation rights or other consumer protections.

8. Condition of Books

Books are sold as described.

As preowned items, minor wear may be present. Buyers are encouraged to review the descriptions, condition notes and photographs before purchasing.

We aim to identify and disclose significant defects.

Nothing in this section limits customers' statutory rights relating to the condition and description of goods.

9. Limitation of Liability

We are responsible for supplying books as described and fulfilling our legal obligations regarding delivery.

If issues arise, we will make reasonable efforts to assist in resolving them.

We are not responsible for disruption caused by circumstances genuinely outside our reasonable control, including unforeseen courier disruption or customs processing, but this does not remove our statutory obligations.

Nothing in these terms limits or excludes liability for:

• Failure to supply goods as described.

• Loss or damage caused by negligence where liability cannot legally be excluded.

• Death or personal injury caused by negligence.

• Any statutory rights that cannot be excluded under applicable law.

PART B: SELLING BOOKS TO FOLIO VAULT

10. Quotes and Assumptions

All quotes are based on the information provided by the seller and on the assumption that the books and slipcases are in Very Good Condition or as described.

For the purposes of these terms, Very Good Condition means books with only light shelf wear and no significant defects, including foxing, inscriptions or markings, smoke or other odours, ex library plates, sun damage, stains or tears.

Sellers may inspect the books in advance or choose to send them without detailed inspection.

Folio Vault will carry out its own inspection upon receipt, focusing particularly on the most valuable items.

If the condition differs materially from the description or assumptions, the offer may be revised accordingly.

11. Validity of Quotes

Quotes are valid for a limited period, typically 14 to 30 days unless otherwise stated.

After this period, offers may be revised to reflect current market conditions.

Where a specific validity period is stated in a quotation, that period shall apply.

12. Condition and Discrepancies

If books differ materially from the description provided, Folio Vault may:

• Revise the offer to reflect their actual condition.

• Decline the purchase and arrange for the books to be returned to the seller.

Where a seller declines a revised offer because the books differ materially from the agreed description, return shipping will be at the seller's expense.

13. Shipping Books to Folio Vault

Unless otherwise agreed, sellers are responsible for packing books securely for transit.

Folio Vault will provide packing guidance designed to protect books during shipment.

Sellers are encouraged to contact us if they require clarification or assistance.

Where a seller chooses not to follow our packing instructions or packs the books inadequately, Folio Vault accepts no responsibility for any reduction in value resulting from damage caused by inadequate packaging.

If books arrive damaged due to inadequate packaging, we reserve the right to revise the offer to reflect their condition upon receipt.

Where Folio Vault assists with arranging courier collection, responsibility for packing securely remains with the seller unless we have expressly agreed in writing to undertake packing ourselves.

If a seller believes damage was caused by the courier rather than inadequate packaging, we will provide reasonable assistance with any claim or investigation.

We cannot guarantee that courier compensation claims will be successful. Any compensation will be subject to the courier's terms, conditions and claims process.

14. Collection Offers and Partial Shipments

Where an offer is made for a collection of books, the offer is conditional upon receipt of the complete collection described by the seller.

If only part of an agreed collection is received, Folio Vault reserves the right to withdraw the original offer and issue a revised offer based on the books received.

Where books are sent in multiple shipments, or additional books are expected as part of the same transaction, the seller should dispatch all remaining books within 30 days unless otherwise agreed in writing.

We reserve the right to withdraw or revise an offer if shipment is not completed within this period.

15. Ownership and Payment

Ownership of books transfers to Folio Vault only after the books have been received, inspected and payment has been made.

Payment is typically made promptly following inspection and confirmation of the final agreed offer.

16. Unresolved or Abandoned Transactions

Where books have been received but a transaction cannot be completed because the seller has not responded, Folio Vault will make reasonable attempts to contact the seller.

This includes situations where:

• The seller fails to send the remainder of an agreed collection.

• The seller does not respond to a revised offer.

• The seller fails to provide information necessary to complete or resolve the transaction.

Written requests and notices may be sent to the email address supplied by the seller and will be treated as sent on the day of transmission unless a delivery failure notification is received.

If no response is received within 14 days of our first written notice, Folio Vault may, where reasonably justified and permitted by law:

• Charge storage and administration fees of £2 per day per parcel until instructions are received or the matter is resolved.

• Continue holding the books at the seller's risk and expense, subject to applicable legal duties.

• Seek recovery of reasonable storage, administration, shipping, legal or other costs arising from the unresolved transaction.

• Take reasonable steps permitted by law to recover costs and resolve the matter, including seeking legal advice and, where legally permitted and following any required notices, arranging for the sale of the books.

17. Consignment Arrangements

Where books are offered for sale on a consignment basis, a separate Consignment Agreement will be provided by Folio Vault.

The consignment arrangement takes effect once the agreement has been accepted by the seller, including by email confirmation.

For collections sold on consignment, Folio Vault will normally begin issuing monthly sales statements and payments only after all books included in the consignment have been received, unless otherwise agreed in writing.

Where books are expected in multiple shipments, Folio Vault reserves the right to delay statements, payments and the commencement of the consignment period until the complete collection has been received.

In the event of any inconsistency, the terms of the Consignment Agreement shall prevail over these Terms of Service for that consignment arrangement.

PART C: GENERAL TERMS

18. Changes to Terms

We reserve the right to update these Terms of Service at any time.

The version published on our website when a transaction is agreed shall ordinarily apply to that transaction.

Updated terms will apply to future transactions.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in this provision affects any mandatory consumer protections applicable under the law.

20. Entire Agreement

These Terms of Service, together with any transaction specific written agreements and applicable policies, constitute the agreement between the parties, subject to applicable law.

Where a separate Consignment Agreement has been agreed, its terms shall prevail in relation to that consignment arrangement.

21. Privacy

We process personal data in accordance with our Privacy Policy, available on our website.

22. Contact

Folio Vault Limited

Email: info@thefoliovault.com

Website: www.thefoliovault.com